PotterSlots Privacy Policy

At PotterSlots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website at https://potterslots.com. By accessing our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before providing us with any personal data.

Who We Are

We operate PotterSlots as an online gaming platform offering casino games, live dealer experiences, jackpots, and more to eligible players worldwide. Our platform is available in English, French, Polish, and German, serving an international audience across multiple jurisdictions. We are committed to handling your data with full transparency and in compliance with applicable data protection laws.

Information We Collect

When you register and use our services at PotterSlots, we may collect the following categories of personal information:

• Full name, date of birth, and contact details (email address, phone number)
• Billing address and country of residence
• Payment information, including card details, cryptocurrency wallet addresses, and transaction history
• Identity verification documents (such as passport or government-issued ID) required during our KYC process
• Gaming activity, session history, and account preferences
• Device information, IP address, browser type, and operating system
• Communications you send us via live chat or email at support@potterslotssupport.com

We collect this information directly from you during registration, through your ongoing use of our platform, and via automated technologies such as cookies and tracking tools.

How We Use Your Information

Here at PotterSlots, we use the personal data we collect for the following purposes:

• To create and manage your account and verify your identity
• To process deposits and withdrawals securely across fiat and cryptocurrency payment methods
• To comply with our legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To deliver our gaming services, including slots, live dealer games, jackpots, and promotional offers
• To administer bonuses such as our Welcome Bonus, Daily Rewards, Wheel of Luck, and loyalty programme benefits
• To detect and prevent fraud, unauthorised access, and responsible gaming concerns
• To send you relevant communications regarding your account, promotions, and updates (where you have consented)
• To improve our platform, personalise your experience, and conduct analytics

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity – processing required to provide our services and fulfil our obligations to you
• Legal obligation – compliance with regulatory, AML, and licensing requirements
• Legitimate interests – fraud prevention, platform security, and service improvement
• Consent – where you have explicitly agreed, such as receiving marketing communications

Cookies and Tracking Technologies

Our PotterSlots website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytical data. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

• Payment processors and banking partners (including Visa, Mastercard, and CoinsPaid for crypto transactions)
• Identity verification and KYC service providers
• Game software providers and live casino partners such as Lucky Streak
• Regulatory authorities, law enforcement agencies, or courts where required by law
• Third-party analytics and fraud prevention tools

All third parties we engage are contractually required to handle your data securely and only for the specified purpose.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most jurisdictions, we are obligated to retain transaction records and identity documents for a minimum of five years following account closure. Once data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your location and applicable legislation, you may have the following rights regarding your personal data held by us at PotterSlots:

• Right of access – to request a copy of the personal data we hold about you
• Right to rectification – to request correction of inaccurate or incomplete information
• Right to erasure – to request deletion of your data where we no longer have a lawful basis to retain it
• Right to restrict processing – to request that we limit how we use your data in certain circumstances
• Right to data portability – to receive your data in a structured, machine-readable format
• Right to object – to object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@potterslotssupport.com. We will respond to your request within the timeframe required by applicable law.

Security Measures

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our PotterSlots platform uses SSL encryption for all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and we regularly review our security practices to ensure they remain effective.

Restricted Countries and VPN Use

Our services are not available to residents of certain jurisdictions, including the United States, Canada (New Brunswick and Ontario), Russia, Israel, and other restricted territories as listed in our Terms and Conditions. We prohibit the use of VPNs or IP-masking tools to circumvent these restrictions. If we detect such usage, we reserve the right to suspend or terminate your account and withhold any associated funds pending investigation.

Children's Privacy

Our platform is strictly intended for adults aged 18 and over (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a person under the minimum age has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to revisit this page periodically. Your continued use of PotterSlots after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. We at PotterSlots are happy to assist you:

• Email: support@potterslotssupport.com
• Live Chat: Available directly on our website at https://potterslots.com

We are committed to resolving any privacy-related concerns promptly and transparently, because at PotterSlots, your trust is our priority.